Customer Help
This FAQ covers everything from wearability and maintenance to cultural meaning and values. If you don't find what you're looking for, we're just a message away.
FAQ
Have questions? We've got answers.
How does pre-ordering work?
Pre-orders accelerated for Christmas!
When you pre-order, your piece is reserved before it’s officially released. Each item is handcrafted with care, and your order is prioritised in our production queue. You’ll receive your jewellery within 15 days, guaranteed.
How do I care for my jewelry?
To keep your piece looking great:
- Avoid water or directly spraying perfume on it
- Store is in a dry place, preferable a pouch
- Use a soft cloth and lemon to brighten it up whenever necessary
I am not African. Can I wear your jewelry?
Of course!
At Glowing Jewels, all our pieces are designed in Oslo and handmade in Senegal by skilled artisans. Our Afro-Scandi aesthetic celebrates cultural connection—not imitation.
By wearing our jewelry, you're not just making a style statement - you’re supporting fair trade, sustainable practices, and African craftsmanship. It’s cultural appreciation, not appropriation.
Can I wear your jewelry every day?
Absolutely! Our pieces are designed for regular wear. Just remove them before swimming, showering, or applying lotion/perfume to keep them looking their best.
Why do you use brass?
We use brass for its:
- Earthy elegance
- Cultural roots in African craftsmanship
- Sustainable and recyclable nature
It’s more than a material—it’s part of our story.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
In case a return is needed, please contact us and we will send the address to send the piece back to. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world.
Shipping costs will apply, and will be added at checkout.
Depending on where you want your jewelry delivered, you might be presented with additional import taxes at delivery.
Get in touch
Have questions about your order, or a general enquiry?




